Shipping policy

Shipping Policy

Processing Time

All orders are processed within **2 business days** for Canadian destinations and **5 business days** for US destinations. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. All shipments are sent via standard delivery unless otherwise requested.

Shipment to P.O. boxes or APO/FPO addresses

Our store ships to addresses within Canada and the U.S. only.  We do not ship to P.O. Boxes.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s)(If applicable). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Our store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Special Handling

If you would like special handling for your order, please email us with your order number at admin@heatherdesigns after your purchase. Additional charges may apply.

Thank you for shopping with us!